What should a security guard do if they encounter an aggressive individual?

Attempting to de-escalate the situation verbally is the appropriate action a security guard should take when encountering an aggressive individual. This approach focuses on communication skills to reduce tension and calm the individual down, rather than escalating the confrontation. De-escalation techniques might include using a calm and respectful tone, maintaining non-threatening body language, and actively listening to the individual's concerns. This can help diffuse the aggression and potentially prevent a situation from escalating further, protecting both the security guard and the individual involved.

Effective communication is often more powerful than physical confrontation and leads to better outcomes in volatile situations. By prioritizing verbal de-escalation, security guards can help maintain a safe environment while effectively managing conflicts.