What should a security guard do if they encounter a trespasser?

When a security guard encounters a trespasser, the appropriate action is to request that the individual leave the property and document the encounter. This approach serves multiple purposes.

First, by asking the trespasser to leave, the security guard is actively taking steps to protect the property and ensure that unauthorized individuals do not remain. This verbal request can help to de-escalate the situation, allowing the guards to manage it effectively without unnecessary confrontation.

Second, documenting the encounter is critical for several reasons. It provides a record of the incident, which can be important for legal reasons, especially if the situation escalates or requires law enforcement intervention later. This documentation serves as a reliable reference that can help management assess security concerns, address potential liability issues, and improve future safety protocols.

Moreover, this process allows the guard to maintain a professional demeanor, exercising communication skills essential in security roles. Handling the situation calmly and documenting it reflects adherence to the established procedures of many security companies.

Not engaging with the trespasser, assuming they have permission to be there, or calling the police immediately without attempting to communicate first are not advisable actions as they lack proactive measures and may fail to uphold the responsibilities of the security guard.