California Security Guard Practice Exam

When should a security guard escalate a situation to law enforcement?

1. If they feel uncomfortable

2. When they witness a crime being committed

3. Only on manager’s orders

4. When customers complain

The correct answer is: When they witness a crime being committed

A security guard should escalate a situation to law enforcement when they witness a crime being committed because their primary responsibility includes ensuring the safety and security of the premises they are protecting. Observing a crime is a clear and immediate indication that a higher authority, such as law enforcement, needs to be involved to address the situation appropriately. This action not only helps to prevent further criminal activity but also ensures that any potential harm to individuals or property is minimized. In this context, simply feeling uncomfortable may not be enough reason to involve law enforcement, as it is vital for a security guard to assess situations calmly and based on the facts at hand. Relying solely on a manager's orders may delay necessary action, especially in an urgent scenario where a crime is in progress. Lastly, while customer complaints can indicate a problem that needs addressing, they do not automatically warrant involving law enforcement unless they are connected to an actual crime being committed. Thus, witnessing a crime is a clear and justifiable reason for a security guard to escalate the matter to the police.